This Privacy Policy applies to the activities of Exotica Heritage Hotels and Resorts Pvt Ltd. By visiting our website, you are accepting the terms stated hereunder relating to Privacy. It explains how Exotica Heritage Hotels and Resorts Pvt Ltd handles personal information and complies with the requirements of the Privacy Act. If you have any questions or queries related to our Privacy Act, you can mail us at 416, Pearl Omaxe Tower Netaji Subhash Place New Delhi- 110034 or e-mail us at info@exoticaheritage.com .
1. Collecting Information About You
In compliance with the Privacy Act, Exotica Heritage only collects personal information that is necessary for business purposes. We make sure at all times that personal information is collected in a fair and lawful manner.Also, to meet our member's expectations we respect their right to control how their personal information is collected and used. Exotica Heritage collects personal information to be used for the purpose of its business. These include: Prior and Post-purchase of Exotica Heritage Membership, Exchange program, Exotica Heritage collects information about members and prospects at the time when a person first joins a program and while a person is a member. The main categories of information we collect are related to a person's general contact information, personal details including spouse/family members details such as name, age range, gender, demographic information like post code, preferences, interest, professional details, address, contact information including e-mail address, use of the program, payment details, responses to surveys, Know Your Customer (KYC) documents as mandated by Government authorities and other details. All these details are usually collected directly from the member. Exotica Heritage collects personal information related to bookings and as necessary for other purposes related to the management of the resort facility. Further, personal information may be collected in specific instances such as in the event of an incident occurring on site for legal and insurance reasons. Exotica Heritage collects information on individuals when they book their travel arrangements, in order to process the transaction. Further, to fulfill booking requests with travel and tourism operators. Exotica Heritage also collects general business information related to employees, contractors, shareholders, resort managers, and other individuals. This policy explains the main features of Exotica Heritage use of members and prospects information and does not outline in detail the use of contractor and employee information.
2. Using and disclosing your personal information
To provide personalized membership services, we collect information about you which includes exploring options like exchanging your holiday accommodation entitlements. Exotica Heritage uses personal information in several different ways, be it operating our membership programs and operating our business or improving our product and services. Your personal information is also used for internal quality assurance purposes. Exotica Heritage provides personal information to resort operators in order to facilitate a booking that you have requested. Otherwise, Exotica Heritage does not routinely disclose personal information, except where it is necessary to provide you with a service that you have requested such as to make bookings for your travel with airlines. Exotica Heritage will not normally otherwise use or disclose any information about you without your consent, unless: required by law to protect the rights, property or personal safety of anotherExotica Heritage member, any member of the public. When you provide your personal information to us, Exotica Heritage will give you the choice as to whether or not you wish to receive further information about special offers, promotions, and changes to our products and services. If you indicate that you do not wish to receive these, we will not contact you further for these purposes. Please give us 28 days to process your request.
3. Service providers
Exotica Heritage uses a range of service providers in order to maximize the quality and efficiency of our services and our business operations. This means that individuals and organizations outside of Exotica Heritage , such as mail houses, will sometimes have access to personal information held by Exotica Heritage . They may use it on behalf ofExotica Heritage . We require our service providers to adhere to strict privacy guidelines and not to keep this information or use it for any unauthorized purposes.
4. Exotica Heritage and marketing activities
Exotica Heritage manages communications with members, prospective members, and customers according to its privacy policy. We may occasionally contact you at the e-mail or other address that you provide to us in order to remind you of your membership renewal or to warn you of the upcoming expiry of membership benefits. We will provide you with updated information about our services or special promotions. We will also provide you with other information about other products and services which you may have an interest in. Some of this information is necessary as part of our communication about the Exotica Heritage program and is sent to all members. However, if you are receiving promotional information from Exotica Heritage and do not wish to receive this information any longer, you may remove your name from our list either by calling us on 1800-313-2219 9, by mail at info@exoticaheritage.com and asking to be removed from our mailing list. Our Business TImings are Monday to Saturday 9.30 AM to 6.30 PM. If you are calling from outside India, please dial 1800-313-2219 . We are closed on Sunday and National Holidays**.
5. For our web site users
Exotica Heritage is committed to high standards of data security with respect to information collected on our site. We offer SSL encryption, the industry-standard security measures for transactions made over the Internet. We are able to provide customized visitor experiences to our visitors as new technologies are emerging on the Internet. At Exotica Heritage , we primarily use "cookies" to help us determine which service and support information is appropriate to your computer and to facilitate your use of our instant transactions area. By using this technology, it does not mean that we automatically collect additional information about you. We might be able to ascertain what type of computer you are using, but apart from that, our use of cookies is designed only to provide you with a better experience on our websites. We want to make sure you know that accepting a cookie does not allow us to access your computer or any sensitive information about you in any way. We know that a lot of people have concerns about cookies, but in talking with many of our users, we feel that the benefit we both gain from their proper use is worthwhile. We value the relationships with each and every member of ours, so we respect these concerns. Links from our web site: Our web site contains other sites link too. Please notice that we are not responsible for the content or privacy policies of other websites. We ask our users to be aware when they leave our site and to read the privacy statements of any other site that collect personally identifiable information. We are not liable to you or any third party for any damages/loss etc that you or any third party may suffer
6. You can access the information we keep about you
If at any time you want to know exactly what personal information we hold about you, you are welcome to access your record by calling us on 1800-313-2219 , by mail at 416, Pearl Omaxe Tower Netaji Subhash Place New Delhi- 110034, India or e-mail info@exoticaheritage.com . Our Business timings are Monday to Saturday 9.30 AM to 6.30 PM. If you are calling from outside India, please dial 1800-313-2219 . We are closed on Sunday and National Holidays**. Our file of your information will usually be made available to you within 14 days. For security purposes, confirmation of your identity will be required prior to the supply of this information.
7. Changing and deleting the information we have about you
If you wish to change personal information at any point of time which is inaccurate or out of date. You can contact us and we will amend this record. If you wish to have your personal information deleted, please let us know in the same manner as referred to above point No.6. We will take all required steps to delete it unless we need to keep it for the statutory or regulatory requirement.
8. Storage and security of your personal information
Exotica Heritage endeavors to take all reasonable steps to keep secure any information that we hold about you, and to keep this information accurate and up to date. Exotica Heritage uses a sophisticated computer data network, and all access to the computers and system devices are password controlled. Employees can only gain access to data if they are authorized, and we maintain an audit log that records each time a file is accessed. We also keep track of our employees such that the data processors are respected with confidentiality of any personal information held by Exotica Heritage . Daily data backups are taken, and a copy of it is kept offsite in a secure data center environment. Our data network can not be accessed over the internet as it is totally private. To make sure that there are no security breaches. sophisticated detection and intrusion technologies are used. Exotica Heritage or its officers or employees shall not have any liability of any nature whatsoever, in respect of personal information provided by you on this website under no circumstances, including but not limited to negligence.
9. Transfer of personal information overseas
Exotica Heritage is a global business and may use overseas facilities to process or back up the information that it holds. As a result, for storage purposes, we may transfer your personal information to our overseas facilities.
10. What to do if you have a problem or a question
If Exotica Heritage becomes aware of any ongoing concerns or problems concerning our privacy practices, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us on 1800-313-2219 , by mail at 416, Pearl Omaxe Tower Netaji Subhash Place New Delhi- 110034, India or e-mail info@exoticaheritage.com . Business timings are Monday to Saturday 9.30 AM to 6.30 PM. If you are calling from outside India, please dial 1800-313-2219 . We are closed on Sunday and National Holidays**.
11. Future changes
Our commitment to being the world's leading holiday exchange business and to continually improve our services means that our business will continue to evolve as we respond to customer needs. We may do a review and revise our policies from time to time due to evolution. Changes to Exotica Heritage Privacy Policy will be made by posting an updated version of the policy on our website and communicated subsequently in our publications for our members.